Team Excellence Assessment

The no-fuss approach to unlocking the power of your team

Elevate your team’s potential with a Team Excellence Assessment, designed to transform the way your frontline teams manage their work, engage with customers, and drive results.

This comprehensive assessment, rooted in lean culture principles, is your gateway to cultivating a dynamic, empowered, and high-performing team that thrives in today’s competitive landscape.

Why Choose Team Excellence Assessment?

Make time for your team to grow:

A high-performing team is more valuable than a group of high-performing individuals who do not work well together. Preparing for your team assessment gives you a chance to take time out to review the way you work together to interact with your customers, manage your work-load, learn from and solve issues. This period of self-reflection has proven incredibly valuable to the teams we work with.

Get externally validated:

With 30 years of experience in supporting excellence, the BQF assessors are uniquely able to evaluate your team’s processes and dynamics, understanding how these drive your customer satisfaction. Feedback from outside the organisation on what you do well is incredibly rewarding.
We have found that teams who go through team assessment often go on to enter the UK Excellence Awards’ Best Team category.

Get an actionable improvement list:

Your BQF assessor will leave you with a score for each of the dimensions of the assessment framework as well as a breakdown of your highlights and areas to improve. These can form the basis of an action plan for future team improvements.

Hear more about how we assess you:

A reflection on the Team Excellence Assessment by GXO

A reflection on Team Excellence Assessment from Openreach

After the assessment you will have a personalised feedback session and will be left with an interactive whiteboard detailing your scores and your feedback. You will then be issued with your certificate which you can proudly display as a symbol of your team’s commitment to excellence and continuous learning.

Experience the Transformation

Join the ranks of thriving teams that have harnessed the power of the Team Excellence assessment to reshape their work culture, enhance customer experience, and drive remarkable outcomes. Elevate your team to the forefront of success—embrace the journey towards excellence today.

Ready to embark on the journey towards Team Excellence? Contact us now to start your transformational experience.

The Journey Towards Excellence: How It Works

Dive into a 2-hour immersive conversation where your team showcases their unique strengths, interactions, and customer-centric approach. We are not looking for slick PowerPoints and rehearsed presentations, we want to look under the bonnet at what the team do on a daily basis. We want to hear from the whole team and understand how they contribute, and we love to hear from your customers to find out how they experience the service you deliver.

You are assessed against 6 dimensions:

Customers at the Heart

We know who our customers are and what they value

We speak to customers and seek feedback

We turn customer feedback into improvement actions

Metrics that matter

We have a clear set of relevant measures we align with as a team

We use our measures to focus improvements

We understand our data

Team conversations

We have meaningful team conversations

We all play our part

We make things visual

Problem Solving

We identify and prioritise issues

We get to the root of the problem

We have a structured problem solving methodology

Delivering improvements

We manage and track our improvements

We manage improvements at the right level

We make improvements stick

Learning mindset

We learn from our mistakes

We share best practice

We actively seek problems as learning opportunities

Experience the Transformation

Ready to embark on the journey towards Team Excellence? Contact us now to start your transformational experience.