Customer Experience

Customer Experience (CX) is how an organisation engages with its customers through every step of a given process. It is more than just the after sales support for customers, it covers the entire end to end journey.  CX is often run as a ‘delivery silo’ rather than being a mindset and culture that connects all parts and runs through the entire organization.

In the field of (CX) and more widely, many traditional approaches are no longer relevant because the business landscape is changing: everywhere, all of the time and at an accelerated rate.

Course overview:

The CX in ConteXt development programme provides a new and fresh perspective of CX to equip attendees with an approach that they will be able to apply in their own unique situations to drive sustained performance, finding their CX SuperHero.

• Limited to a maximum of 20 Participants – because the best CX feels personal
• Relevant for those who are pursuing CX Excellence
• Sessions to suit everybody, wherever they are on their CX journey
• Calendar of open/public sessions and closed/private sessions available
• Optional one on one post-workshop coaching for course candidates

The BQF training and certification pathway provides candidates with the necessary understanding, tools, techniques and confidence to successfully develop and execute a CX plan tailored for their organization.

The Facilitators, Alan Williams and Dave Stubberfield, have a proven track record of designing, implementing and improving effective CX strategies, with an associated set of tools, in their combined 50 years of CX knowledge and leadership practice.