Excellence in Customer Experience
This award is for organisations who put customers at the heart of what they do and continuously strive to improve their customer experience; responding to their changing needs, find ways of delighting them and always staying ahead of the competition. This includes understanding the journeys your customers go on and how every touch point with the organisation is a moment of truth. This could an example of a customer-centric culture or a project delivering a specific customer benefit.
Visit our toolkit where you can find
- The award criteria
- Recorded webinars of how to create winning award entries
- Samples of previous winning entries
- Recordings of winner showcases
- Ever-So-Lean Extra podcasts featuring winners, sponsors and judges from previous years
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